Support

Shock Streams Support

Need help with a stream, renewal, terminal payment, customer login, or CentovaCast access? We will help you get sorted.

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Live chat

Available now

Use the chat button on this page to reach Shock Streams support. If you are logged in, your support context is attached automatically.

Main Store

Visit in-world

Use the official terminal for new streams, renewals, and Stream Info requests.

Customer Portal

View your account

Check services, paid-through dates, transactions, and account settings.

Before Contacting

Helpful details

Include your Second Life legacy name, Service # if available, and what you were trying to do.

Common Questions

Stream and payment help

Where do I renew my stream? +

Renewals are handled in-world at a Shock Streams terminal. Touch the terminal, choose Renew, select the service you want to extend, then choose the rental term.

I paid, but I did not receive a private message. +

Second Life private IM delivery can occasionally be delayed or capped. If your payment completed and no message arrived, contact support with your Second Life legacy name, Service # if you have it, and the approximate payment time.

How do I get my stream details again? +

Use Stream Info at a Shock Streams terminal. The terminal will request a private in-world message with your stream details. For your safety, passwords are not shown directly in terminal dialogs.

What happens if my stream is suspended? +

A suspended stream is past due but may still be renewable during the grace period. Renewing during that period can restore service automatically after payment is processed.

Account Help

Login and verification

How do I create a website login? +

Choose Login, then Don't have an account? Enter your Second Life legacy name and Shock Streams will send a private in-world verification code to your avatar.

What if I forgot my password? +

Use the password reset option on the login form. Shock Streams sends a private in-world code to your verified Second Life avatar before allowing a password reset.

Why does support ask for my legacy name? +

Your Second Life legacy name and avatar UUID are the identity used by the terminal, Relay, and customer portal. Display names are not used because they can change.

Broadcast Software

ShoutCast-compatible tools

Use your Shock Streams server address, port, and source password with ShoutCast-compatible broadcast software. These options are commonly used by DJs, venues, and internet radio operators.

Windows, macOS, Linux

Mixxx

DJs who want a free, open-source mixer

A strong no-cost option for DJs who want deck mixing, controller support, and live broadcasting.

Visit Official Site

Windows, macOS

VirtualDJ

DJs using controllers, libraries, and live club sets

A familiar DJ platform for many Second Life performers. Check your license needs for professional use.

Visit Official Site

Windows / Cloud options

SAM Broadcaster

Radio-style automation and experienced station operators

Popular with internet radio operators who want automation, encoders, library tools, and scheduled programming.

Visit Official Site

Windows / Cloud options

RadioBOSS

Venues and stations that want scheduling and automation

Useful for long-running venue streams, scheduled playlists, and live handoff workflows.

Visit Official Site

Windows, macOS, Linux

BUTT Encoder

Simple microphone, mixer, or line-in streaming

Lightweight encoder for sending audio from a mixer, microphone, or routed audio source to a stream server.

Visit Official Site

Windows

Rocket Broadcaster

Modern Windows encoder workflows

A clean encoder option with SHOUTcast support, reconnect tools, and audio processing features.

Visit Official Site

Windows

Winamp + SHOUTcast DSP

Legacy SHOUTcast setups and advanced users

Classic setup for Winamp users. Best for customers already comfortable with older SHOUTcast tooling.

Visit Official Site

Connection Reminder

Your stream details matter

Most broadcast software asks for the same basic details: server host, port, password, and sometimes server type. Choose SHOUTcast v1 as the server type. For streams without AutoDJ, use your source password. For AutoDJ streams, use CentovaCast Quick Links and your DJ account details.

CentovaCast Guides

Control panel help

Choose a guide to see step-by-step help for common CentovaCast tasks.

01 Guide

How To Set Up CentovaCast AutoDJ

AutoDJ lets your stream keep playing music when a live DJ is not connected. Use this guide after your Shock Streams AutoDJ plan has been created and your CentovaCast details have been sent privately in-world.

Before You Start

AutoDJ must be included on your stream plan.
You need your CentovaCast panel link, username, and panel password.
Your CentovaCast login details are sent privately in-world after setup. You can also request them again from a Shock Streams terminal using Stream Info.
MP3 files are recommended for AutoDJ because they use disk space efficiently and work best with Second Life viewers.

Enable AutoDJ

1 Log into the CentovaCast control panel using your panel username and panel password.
2 AutoDJ usually needs the stream server stopped before it can be enabled. Under Server, click Stop on the left side of the control panel.
3 Under Configuration, click Settings.
4 Click the AutoDJ tab.
5 Change AutoDJ Status to Enabled.
6 Click Update near the bottom of the page. After the page updates, the AutoDJ options should appear.

Upload music

1 Under AutoDJ, click Files.
2 Make sure the media folder is selected near the top-left of the file manager.
3 At the bottom of the page, click Upload.
4 Click Select Files and choose the audio files from your computer. MP3 is recommended for best Second Life compatibility.
5 After selecting your files, click Open and wait for the uploads to finish. Large uploads can take time, so let the page complete before leaving.

Create playlists and start the stream

1 After your music finishes uploading to the media folder, click Return at the bottom-left to return to the main menu.
2 Under AutoDJ, click Media to open the Media Library.
3 Choose an artist, then choose an album, then select the songs you want to use.
4 Drag songs into the playlist you want AutoDJ to play.
5 Disable any playlist that does not have music in it. You can usually right-click the playlist and choose Disable.
6 To create, edit, or manage playlists, click Manage Playlists, then click Edit next to the playlist you want to change.
7 Once music has been added to a playlist, click Return, then under Server click Start. Your AutoDJ music should begin streaming.

Things To Know

If AutoDJ options do not appear, make sure your stream is stopped and that your Shock Streams plan includes AutoDJ.
Do not share your panel password or source password in public chat.
Empty playlists can make AutoDJ behave in confusing ways, so disable playlists you are not using.
Avoid changing the default mount point format unless Shock Streams support tells you to. The stream is preset for Second Life viewer compatibility.

Contact Support If

You do not see the AutoDJ tab.
Your music uploads but does not appear in the media library.
The server will not start after enabling AutoDJ.
AutoDJ starts but plays silence or skips tracks.

02 Guide

Finding Your Stream Connection Details

Broadcast software needs specific connection details before it can send audio to your Shock Streams stream.

Before You Start

Have your private Shock Streams stream details open.
If you lost them, use Stream Info at a Shock Streams terminal to request them again.

What to look for

1 Find the server host or address. This is usually the hostname for your stream server.
2 Find the port number assigned to your stream.
3 Find the source password. This is the password your broadcast software uses to connect.
4 When your software asks for server type, choose SHOUTcast v1.

If your stream uses AutoDJ

1 Log into CentovaCast and open Quick Links.
2 Find the Live Source Connections section. Use the host and port shown there for live DJ connections.
3 Use a CentovaCast DJ account for the live connection instead of the main source password.
4 If your software has one password field, enter the DJ username and DJ password together in this format: username:password.
5 If your software has separate username and password fields, enter the DJ username and DJ password in those separate fields.

Common field names

1 Server, host, or address usually means the stream hostname.
2 Port means the number after the hostname, such as 8020.
3 For streams without AutoDJ, password usually means source password, not panel password.
4 For AutoDJ streams, password may mean the DJ account login format shown in Quick Links.
5 Mount point is usually not needed for a basic SHOUTcast setup.

Things To Know

Do not paste the full Land URL into a field that only asks for server or host.
Do not use your CentovaCast panel password as your source password.
AutoDJ live connections are different from basic source-password connections. When in doubt, use the Quick Links page in CentovaCast.

Contact Support If

Your software says invalid password.
Your software connects and immediately disconnects.
You are missing host, port, or source password details.

03 Guide

Why Shock Streams Does Not Run Old SHOUTcast DNAS 1.x Servers

Some broadcast software still asks DJs to choose SHOUTcast v1 as a connection type. That setting is about how your encoder logs in. It does not mean Shock Streams is hosting your stream on outdated SHOUTcast DNAS 1.x server software.

Before You Start

If your broadcast software asks for server type, choose SHOUTcast v1 unless Shock Streams support tells you otherwise.
That encoder setting is different from the actual server software running behind your stream.
Shock Streams uses a CentovaCast-managed setup so streams are easier to manage, support, and keep safer.

Why we avoid the old SHOUTcast DNAS 1.x server line

1 SHOUTcast 1.9.8 was the final release in the older 1.x server generation, but that era has a long public history of security and stability issues.
2 Older SHOUTcast server releases have had publicly documented problems including buffer overflows, denial-of-service vulnerabilities, password exposure issues, metadata-related cross-site scripting, and admin-interface risks.
3 Those are not risks we want near customer stream hosting, especially for DJs, clubs, venue owners, hosts, and live performers who need their stream to stay reliable during events.

What CSRF means in plain English

1 CSRF stands for cross-site request forgery.
2 In simple terms, it can mean a logged-in admin gets tricked by a malicious webpage into sending an unwanted admin command to another web panel.
3 A CSRF report exists for SHOUTcast Server 1.9.8 on Windows, including admin actions such as banning IPs. That kind of admin-panel risk is a good reason to avoid relying on old server software.

What this means for your stream

1 You can still use common DJ and encoder software that says SHOUTcast v1 in its connection settings.
2 Your stream details from Shock Streams tell you which host, port, and password to use.
3 The old DNAS 1.x server line is not required for your software to connect and broadcast to your Shock Streams service.

Things To Know

Do not confuse SHOUTcast v1 encoder mode with old SHOUTcast DNAS 1.x server hosting.
Shock Streams chooses the safer, more supportable hosting path so customers can focus on events instead of server maintenance.
If a setup guide says SHOUTcast v1, follow that for your broadcast software connection type.

Contact Support If

Your software asks for SHOUTcast v1, v2, or a server type and you are unsure what to pick.
Your encoder connects but does not send audio.
You want support to confirm your host, port, and password settings.

Public References

NVD CVE-2001-0209 NVD CVE-2004-1373 OpenCVE Nullsoft SHOUTcast Server list Exploit-DB SHOUTcast 1.9.8 Win32 CSRF report

04 Guide

Logging Into The CentovaCast Control Panel

The CentovaCast panel is where you can view stream status, listener activity, AutoDJ tools, and DJ management options on supported plans.

Before You Start

You need the panel link sent privately by Shock Streams.
You need the CentovaCast username.
You need the panel password, not the source password.

Log in

1 Open the CentovaCast panel link from your private stream details.
2 Enter your CentovaCast username.
3 Enter the panel password.
4 After logging in, start on the account overview page to check status and usage.

If login fails

1 Make sure you are using the panel password, not the source password.
2 Copy and paste carefully if the password has mixed letters or numbers.
3 Request Stream Info again from a Shock Streams terminal if you think you are using old details.

Things To Know

Panel password logs into CentovaCast.
Source password connects broadcast software to the stream.

Contact Support If

The panel link does not open.
Your panel password is missing.
You still cannot log in after checking the password.

05 Guide

Adding DJ Accounts In CentovaCast

DJ accounts let trusted performers connect for their sets without needing your main CentovaCast panel login.

Before You Start

Decide which DJs should have access.
Use a unique DJ account for each person when possible.
Only give permissions that DJ actually needs.
Plan to fully stop and start the stream server after adding or changing DJ accounts.

Create a DJ account

1 Log into CentovaCast.
2 Open the DJ management area.
3 Create a new DJ username and password.
4 Choose the permissions that DJ should have.
5 Save the DJ account.

Refresh the stream server

1 After adding or changing DJ accounts, fully stop the stream server from the Server menu.
2 Wait a moment for CentovaCast to finish stopping the server.
3 Start the stream server again from the Server menu.
4 This helps CentovaCast apply the DJ account changes cleanly before a DJ tries to connect.

Give the DJ their details

1 Open Quick Links in CentovaCast and use the Live Source Connections details for the host and port.
2 Give the DJ only the DJ username and DJ password they need to connect.
3 If the DJ software has one password field, the DJ may need to enter username:password in that field.
4 Do not give DJs your main panel password unless you fully trust them with account management.

Things To Know

Remove or change DJ access when someone no longer performs for your venue.
Separate DJ accounts make it easier to manage access safely.

Contact Support If

A DJ cannot connect with their assigned credentials.
You need help deciding which permissions to use.

06 Guide

Checking Listener Statistics

CentovaCast can show listener activity and reports that help you understand how your stream is being used.

Before You Start

Log into CentovaCast.
Remember that listener counts can lag or change quickly during busy events.

View statistics

1 Open the statistics or reports area in CentovaCast.
2 Review listener count, listener countries, and recent activity where available.
3 Use reports as a general guide rather than a perfect real-time audience counter.
4 Refresh after a few minutes if numbers look unusual during a live event.

Things To Know

Listener reports are useful for trends, but live event numbers can shift quickly.

Contact Support If

Statistics are completely blank after your stream has been active.

Still Need Help?

Shock Streams can help

Use live chat from the bottom corner of the page, or visit the main store in-world. Include your Second Life legacy name and Service # when asking about a stream.

Visit Main Store